GLOBAL SERVICES BULGARIA JSC
The Process
Selection
Our team consists of young, ambitious and result oriented specialists. We welcome candidates with excellent communication skills and very good computer literacy, team players, charged with politeness, patience and desire to exceed expectations. The company values employees’ loyalty, therefore applies tailor-made motivation schemes and employee motivation programmes.
Training
Each new employee undergoes initial training in a modular program for training and coaching in call centers. New operators are earning excellent telephone communication skills, trained in accordance with the highest level of customer service standards, coached to deal with difficult situations when talking to a client. They acquire best sales techniques and develop their technical skills when working with a wide range of specialized software applications. Those who successfully pass the program receive a certificate
Assessment
We provide ongoing feedback through regular performance assessment, organizing briefings on daily or weekly basis or for the purpose of a specific problem and continuously conducting additional trainings.
Motivation
We value and appreciate the good results achieved and the contribution of each employee to the achievement of the goals set. The company offers the opportunity for professional growth according to the employees’ individual performance.
