GLOBAL SERVICES BULGARIA JSC
Telemarketing campaigns
Surveys performed through various types of telephone interviews can be a powerful tool for gathering information about customer attitudes, preferences, habits and opinions. Different types of surveys can be carried out over the phone, among which are the following:
- Customer satisfaction survey
- Marketing research
- Opinion polls
- “Mystery shopper”
The research methodology is discussed and prepared together with the client. After conducting the survey, the contact center makes a summary of the collected information and a detailed data analysis.