Telemarketing campaigns

Surveys performed through various types of telephone interviews can be a powerful tool for gathering information about customer attitudes, preferences, habits and opinions. Different types of surveys can be carried out over the phone, among which are the following:

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  • Customer satisfaction survey
  • Marketing research
  • Opinion polls
  • “Mystery shopper”

The research methodology is discussed and prepared together with the client. After conducting the survey, the contact center makes a summary of the collected information and a detailed data analysis.