Contact center services
GLOBAL SERVICES BULGARIA JSC offers management, handling and maintenance of various business processes by providing high quality Assistance and Contact Center services for various industries with a focus on the insurance and financial sector.
Our assistance services are being developed in two main areas – Motor and Medical Assistance, both in Bulgaria and around the world.
The range of our call center services includes – management of inbound and outbound calls, customer/ client services, telemarketing campaigns and sales over the phone, arranging business meetings and appointments, reminder calls for payment dues, telephone surveys/ computer assisted telephone interviews, loyalty programs, mystery shopper researches, back office services and others.
We strive to be a trusted partner that supports its customers with their business development and helps them to continuously achieve higher results by providing a competitive advantage, while skillfully combining and applying the best service standards